Terms of service.

Booking

All prices are per person, and are based on double occupancy. If you would like separate rooms an £80pp/pd fee applies. Solo tours can be organised for you, at an additional fee of £80 per day, at this point we do not offer super supported self guided tours for solo travellers.

Cancellations

Cancellation within 7 days of booking (when departure date is more than 45 days away) will receive a 90% refund.

If you are travelling as a group* on a room sharing basis and you need to cancel within 7 days of booking but within 45 days of departure date each member of the group will receive a 50% refund. Please get in touch with us as soon as possible.

If you are travelling as a group* on a separate room basis, the separate room fee is non-refundable.

Solo bookings* cancelled within 7 days of booking but within 45 days of departure date will receive a 50% refund of the adventure fee, minus the separate room fee. The separate room fee is non-refundable. Please get in touch with us as soon as possible.

Cancellation within 45 days in advance of your departure date requires full payment of your trip cost. These payments are non-refundable and non-transferable.

It is important that you secure trip cancellation/interruption insurance once your adventure is confirmed.

*group is defined as booking of 1 or more travellers who have booked together or separately but indicated to Forgotten Corners you are together (we will confirm in follow up correspondence who is in your group and what room sharing arrangements will be, if applicable).

*solo booking is defined as a booking of one individual, indicated at checkout and in correspondence with Forgotten Corners (we will confirm if you are going to be joined by someone else or remain a solo traveller).

Solo bookings: Please note, there may be other people travelling co-currently to your solo booking.

Many accommodations have rooms available with two beds, suitable for sharing by those wanting to avoid solo booking charges. However, where suitable twin-bedded rooms have already been booked or are otherwise not available, a single occupancy charge will apply.

Changes

If you need to change dates/details of your tour please get in touch, Forgotten Corners will work where we can to be flexible, but can’t guarantee date changes.

Emergencies during your tour

If for any reason you need to leave your trip once commenced, we will do our best to help you and to organise logistics involved while ensuring the smooth continuation of other members of the group’s travel.

In case of a medical emergency please call 999 for urgent issues (cardiac, severe allergic reactions, asthma attacks, seizures etc.). For medical issues that are pressing but not life threatening please call 111 for referral to minor injuries/treatments.

During super-supported self-guided tours if you have a minor but ride/hike hampering issue such as bumps/strains/RSI/sprains where you need to adjust your travel distances chat to your guide to make a plan.

If you are not booked onto a super-supported self-guided tour please give us a call and we can help to arrange a transfer to the next rest stop and make a plan for the rest of your trip. Depending on arrangements made there may be additional fees involved.

You will be responsible for all associated expenses. These may include private transportation, extra lodging and food, and evacuation measures.

For this reason, having comprehensive travel insurance policy is encouraged.

Inclement weather

Forgotten Corners does not issue refunds due to wet/stormy weather events, we will however work with you to provide reasonable accommodations (potentially including additional transfers/alternative activities).

Our Changes

We reserve the right to make reasonable changes to your itineraries without notice (for example, adjusting start/end locations to use different accommodation providers - this helps us ensure we book you somewhere brilliant rather than following the advertised daily mileage precisely).

Cancellations because of acts of god, war, government actions, pandemics, or anything else beyond our control, we will not be responsible or liable for refunds. Cancellation insurance is strongly recommended to cover such situations. We reserve the right to deny participation to anyone endangering or disrupting the enjoyment of any other trip participants, in our estimation.

Luggage

Luggage is restricted to two bags- one may be suitcase sized, the other must be a small-medium backback size at largest (think carry on size). If you have more bags with you we can store additional bags during your trip at HQ and return these to you at the end of the trip.

Please ensure that any needed medication is carried with you throughout your trip and not in your luggage! We cannot guarantee access to luggage through the day for self-guided trips. Those on super-supported self-guided trips will have access to bags at least once per ride.